Privacy Policy

1. Information We Collect

We may collect the following information when you contact us:

• Name
• Phone number / WhatsApp number
• Email address
• City, country, or location
• Travel dates or tentative travel period
• Number and profile of travellers
• Travel interests, preferences, budget range, comfort requirements, food preferences, and special requests
• Information shared during WhatsApp, email, phone, or form conversations
• Photos, reviews, or testimonials, only when voluntarily shared by you

We may also collect basic website usage information such as device type, browser, pages visited, enquiry source, and pages viewed, where applicable.

2. How We Use Your Information

We use your information to:

• Respond to your travel enquiry
• Understand your travel requirements
• Design private and customised travel suggestions
• Coordinate hotels, guides, transport, experiences, meals, and related travel services
• Share quotations, proposals, confirmations, and travel updates
• Communicate with you through phone, email, WhatsApp, or other agreed channels
• Improve our services and customer experience
• Share relevant travel updates or communication, where permitted

We do not sell your personal information.

3. WhatsApp and Communication Consent

When you submit an enquiry or contact us, you agree that Rainbow Vacations may contact you through WhatsApp, phone, SMS, or email regarding your travel enquiry.

We may also use WhatsApp Business tools or approved service providers to manage communication.

You can opt out of promotional communication at any time by replying STOP on WhatsApp or by writing to us at support@rainbowvacations.in.

4. Sharing of Information

To plan or operate your travel arrangements, we may share relevant information with trusted service partners such as:

• Hotels and resorts
• Transport providers
• Guides and local experience providers
• Destination management companies
• Airlines, cruise companies, visa or insurance partners, where required
• Technology and communication service providers, including WhatsApp Business solution providers

We share only the information required to process your enquiry, plan your journey, or deliver confirmed services.

5. International Travel and Data Transfers

Since we plan travel within India and internationally, your information may be shared with service providers located in India or outside India, depending on the nature of your journey.

We take reasonable care to share information only with relevant and trusted partners for travel-related purposes.

6. Photos, Reviews, and Testimonials

We may request permission to use your review, travel photo, or testimonial on our website, social media, or marketing communication.

We will use such content only with your consent. You may ask us to remove it later by writing to support@rainbowvacations.in.

7. Data Security

We take reasonable steps to protect your information from unauthorised access, misuse, loss, or disclosure.

However, no method of online communication or electronic storage is completely secure. You should avoid sharing highly sensitive personal or financial information unless required for confirmed travel services.

8. Data Retention

We retain your information for as long as necessary to respond to enquiries, provide travel services, maintain records, meet legal or accounting requirements, and improve customer service.

If you want us to delete or update your information, you may contact us at support@rainbowvacations.in.

9. Your Rights

You may request us to:

• Confirm what personal information we hold about you
• Correct or update your information
• Withdraw consent for promotional communication
• Request deletion of your information, subject to legal, contractual, accounting, or operational requirements

To make a request, please write to support@rainbowvacations.in.

10. Cookies and Website Tracking

Our website may use basic cookies or analytics tools to understand website traffic, improve performance, and measure marketing effectiveness.

You may manage cookie preferences through your browser settings.

11. Third-Party Links

Our website may contain links to third-party websites such as hotels, partners, social media platforms, or payment/service providers.

We are not responsible for the privacy practices or content of third-party websites.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this website with the revised effective date.

13. Contact Us

For privacy-related questions, correction/deletion requests, testimonial/photo removal, or communication opt-out requests, please contact:

Rainbow Vacations Pvt. Ltd.

Jaipur, Rajasthan, India

Email: support@rainbowvacations.in

Travel Enquiries: tours@rainbowvacations.in

Website: www.rainbowrajasthan.com